Terms and Conditions of Use
Purpose of these Terms and Conditions
Service Use Agreement
Article 4 .
Restrictions on the Acceptance of Applications for Use
Receipt Notice, and Change and Cancellation of Purchase Application
Effects of Subscription Withdrawal, Etc.
14. Temporary Discontinuation of Service
Provision and Collection of Information
Reversion of Copyrights, Etc.
Restrictions on the Use of the Service and the Termination of the Contract
Obligations of the company
Protection and Use of the Personal Information
Responsibilities of the User
Waiver of Rights, Severability Provisions and Assignment
Effectiveness, Application and Change of the Terms and Conditions
Article 26. Complete Agreement
Article 1. Purpose of these Terms and Conditions
The purpose of these Terms and Conditions is to explain the rights and
responsibilities of the users in connection with the use of the big data
analysis software and platform provided by Cyram Inc. (hereinafter, “company”)
and the NetMiner website (hereinafter, “service”), and to specify the basic
matters regarding the conditions and procedures of between the company and the
Article 2. Definitions
The terms used hereunder are defined
1. Use agreement: A contract executed
by and between the company and the user in connection with the use of service
provided by the company.
2. User: A person who can use the
company's services by acquiring an account after applying for membership and
signing a use agreement according to the procedures provided by the company.
3. Account: An ID that is a
combination of letters and numbers entered at the time of sign-up application
for user identification and the use of the service.
4. Password: A combination of letters,
special characters, numbers, etc. entered to confirm that one is the user when applying
5. Withdrawal: When the user
terminates the use agreement.
6. NetMiner website: A website on
which users can check and purchase information on the company's goods (big data
analysis software, etc.) and services.
② The definitions of terms other than those provided under Paragraph 1
above will be governed by relevant laws and regulations and guidance for each
Any matters not provided under the relevant laws and regulations and
guidance for each service must be governed by general commercial customs and
Article 3. Service Use Agreement
① A person who seeks to use the service provided by the company agrees
to the contents of these Terms and Conditions, then submits an application to use
the service according to the form and procedure presented by the company, and when
the company approves of the contents of the application, a use agreement is executed
by and between the company and the user.
② When the use agreement is executed, the company performs various
management tasks for the user via the account, and the user can use the service
according to these Terms and Conditions, operating policies, and the rules set
by the company. That is, the user is entitled to use the service provided by
the company within the scope of each service provided by the company for a certain
period of time, and cannot use it in a manner other than that specified by the
③ The contents of the service provided by the company via cooperation
with other companies and brokerage contracts, obligations of third parties,
rights and obligations of the users, etc. are governed in accordance with the separate
terms and conditions and operating policy, etc. When the user uses the relevant
service, a consent for the Terms and Conditions on the Use of Service provided
by a third party may be required.
Article 4. Restrictions on the Acceptance of Applications
① The company in principle will accept applications to use the service
if there is no business or technical problem with the user's application. However,
the company may not accept applications that fall under any of the following:
1. Where there is a violation of the
2. Where a re-application for user
registration is made within 1 year after the user’s withdrawal
3. Where an application for use is
for the purpose of committing acts prohibited by law
4. Other cases where it is
recognized that there is a risk of inappropriate behavior by the user
② Where any of the following applies, the company may defer approval
until the cause is resolved.
1. Insufficient capacity in the
2. There is a technical obstacle
that prevents the service from being processed
3. The user registration process presented
by the company has not been completed
4. It is otherwise recognized that
there is a risk of inappropriate behavior by the user
Article 5. Services Provided
① The company provides the following services to its users.
1. Data analysis service (platform
2. Services developed by other
companies or provided to the users via cooperation agreements with other
3. E-commerce services
② The contents of each service and affiliated service of Paragraph 1
may be changed, and in such case, the company will notify the users via the
website, the website for each service, and any affiliated service website.
③ The company makes reasonable efforts to provide an uninterrupted
service. However, in any of the following circumstances, we may decide to
discontinue the service for a certain period of time. In such event, the
company will strive to provide a prior or post notification to the user.
1. A service suspension is
necessary for maintenance, replacement, regular inspection or service
modification of the information and communication facilities such as computer
2. A service suspension is
necessary to respond to an electronic infringement such as hacking,
communication incident, abnormal usage behavior, and unexpected service
3. Normal service cannot be
provided due to natural disasters, emergencies, power outages, failure of
service facilities, or excessive use of service
4. There is a significant management
need for the company, such as company division, merger, transfer of business, closure
of business, deterioration of revenue of the service, loss of service
④ The company may discontinue any and all services due to technical
and operational needs, and may discontinue the provision of services by
notifying users of such on the website 30 days in advance. If advance notification
is impossible due to unavoidable circumstances, notification may be provided after
⑤ The company is not responsible for any and all damages incurred by the
users in connection with the free use of service provided by the company, in
any manner whatsoever. However, damages caused by intentional or gross
negligence by the company are excluded.
Article 6. Software
① The users may download the client software (hereinafter, ‘software’)
which is automatically updated during the use of some of the services. Users may
acquire a limited, non-exclusive, and a non-transferable license through a
separate software use agreement.
② So long as the components of the software are provided under an open-source
license, the company allows the users to use the license, and the terms of that
license may explicitly take precedence over some of the provisions of these
Terms and Conditions. The users also agree not to reverse-engineer or decompile
the services, attempt to do so, or cooperate in such acts.
Article 7. Beta Service
① The company may give customers the option to use products and
functions undergoing tests and evaluations. These products and functions may be
called "alpha," "beta," "preview," "early
access" or "evaluation" (or similar words or phrases) versions,
and may be less stable than the full service. Beta Service is intended to collect
the users’ feedback, and hence, by using a Beta Service, you agree that we may
contact you to collect such feedback.
② During the Beta Service period, the company may take measures such
as change, modification, addition, or deletion of the service to achieve
service stability and testing purposes, and the company does not have any
obligation to restore such products. Furthermore, after the Beta Service ends,
the company may delete all or some of the data provided by the users during the
Beta Service period, and the rights to use the service, etc.
Article 8. Purchase Application
① Users of the NetMiner website apply for purchase on the NetMiner
website based on the following or similar methods, and the company must provide
the following items in an easy-to-understand manner when the users apply for
purchase on the NetMiner website. However, the ‘company’ may not apply
Subparagraphs 2 through 4.
1. Search and selection of goods
2. Entry of name, phone number, and
email address, etc.
3. Confirmation of the Terms and
Conditions and the contents related to cost burden of services for which the
right to withdraw subscription is limited, etc.
4. An indication (i.e., mouse
click) that you agree to these Terms and Conditions and the Terms and Conditions
5. Selection of the payment method
6. Execution of contract
② The company will accept the user's purchase application, except
under the following circumstances.
1. There is falsehood, omission,
or typo in the application
2. It is determined that accepting
additional purchase applications is significantly impeded by the company's
③ When the company's acceptance reaches the user in the form of a
notice of receipt confirmation, the individual purchase contract is deemed to
have been executed.
④ The company's declaration of intention to accept must include
information on the user's purchase application, whether it can be sold,
correction and cancellation of the purchase application, etc.
Article 9. Payment Method
① Goods or services purchased on the NetMiner website can be paid for
using any of the following methods. However, the company cannot collect any
commission by adding any form of payment to the price of goods, etc. for the
user's payment method.
1. Account transfer
2. Credit card payment
3. Other payment methods mutually
agreed upon by and between the company and the user (online deposit without a bank
② The payment methods available on the ‘NetMiner’ website are selected
and provided by the ‘company’ according to the goods or services purchased.
③ The company can provide a payment system to ensure that users can
pay for the goods or services purchased on the NetMiner website by linking the
service with the payment system of an external payment agency. However, if the
user suffers any damages due to reasons not imputable to the company, such as a
system failure of the payment agency, the company will be exempted from any
Article 10. Notice of Receipt Confirmation, and Change
and Cancellation of Purchase Application
① The company issues a notice of receipt confirmation if and where
there is a purchase application from a user.
② A user who has received the notice of receipt confirmation may
request the change or cancellation of the purchase application immediately
after receiving the notice of receipt confirmation if there is any disagreement
in the expression of intention, etc.
③ If change or cancellation is requested by the user, the company must
process it accordingly without any delay. However, if the payment has already been
made, the provisions of Article 11. Subscription Withdrawal must be complied
Article 11. Subscription Withdrawal
① Users who have executed a contract with the company for the purchase
of goods, etc. may withdraw from the contract within 7 days from the date of
receipt of the notice of receipt confirmation without specifying the reason if
there is no history of use (as per Article 17 of the Act on the Consumer
Protection in Electronic Commerce). However, for software products and
services, you agree that the service or product is provided immediately upon
purchase; that is, when the product is available for download or when the
service is initiated.
② The history of use begins when the user registers or installs a
license key on an equipment or device.
③ If 7 days have elapsed since the date of notice of receipt
confirmation, or if there is a history of use even within 7 days, it is
impossible to withdraw or cancel the subscription in the interim.
④ Partial refunds due to a service specification change (downgrade) will
not be given.
⑤ If products are purchased in a bundle, you must return all products
purchased for a refund.
⑥ If the company notifies the user in advance of restrictions on the withdrawal
from subscription for specific goods, etc., withdrawal or exchange of
subscription cannot be executed.
⑦ Notwithstanding the provisions of Paragraphs 1 through 6, if the
contents of the goods, etc. are different from the displayed or advertised contents
or the contents of the contract are fulfilled differently, the user can
withdraw his or her subscription within 30 days from the date on which the user
learned such fact or could have learned such fact or within 3 months from the
date of supply of the goods, etc..
Article 12. Effects of Subscription Withdrawal, Etc.
① The company refunds goods already paid for within 1 to 10 business
days depending on the payment method when the goods, etc., are returned by and from
② In refunding the payment above, if the user paid for goods, etc.
with a payment method such as a credit card, the company must request the
business operator who provided the payment method to discontinue or cancel the
claim for goods, etc. without any delay.
③ In the event of a subscription withdrawal, etc., the cost required
to return the goods supplied must be borne by the user. The company will not
claim for a penalty or compensation for damages against the user for the reasons
such as withdrawal of subscription. However, in the event the user withdraws from
subscription because the content of goods, etc. are different from the
displayed or advertised content or the terms of the contract are not fulfilled,
the company must bear the cost required to return the goods, etc.
④ In the event of a cancellation due to the user's simple change of mind,
the user is responsible for the handling fee and other expenses incurred in
processing the refund.
⑤ Other matters regarding cancellations and refunds that are not provided
under these Terms and Conditions and the site usage guide shall be governed by the
provisions of the Consumer Dispute Resolution Standards.
Article 13. Service Fee
① The paid services that the users can apply to purchase on the
NetMiner website consist of various plans. Users can pay to use paid services
according to the NetMiner website [Pricing].
② Depending on the company's sales policy, the company's service usage
event, the company will notify the users of the changes in an appropriate
Article 14. Temporary Suspension of Service
① The company does not provide management functions such as ‘temporary
discontinuation’– e.g., temporarily discontinuing the collection of fees, or discontinuing
or extending the use of service period, while maintaining the service use
Article 15. Provision and Collection of Information
① The company may request and collect the personal information
necessary to fulfill the service contracts. The protection and use of the users'
personal information is governed by the related laws and regulations and the
company’s "Personal Information Processing Policy."
② The company may collect and monitor ‘cookies,’ error logs, and records
on the use of the service, and access the logs that store and retrieve usage
information from time to time to stabilize the services, address errors, and check
for infection with malicious code.
③ The company may request additional information on the user for the
purpose of improving the service and introducing additional services, and the
user may agree to or refuse such request.
Article 16. Reversion of Copyrights, Etc.
① When using the service, the user provides the company with materials
such as files, contents, messages, and contacts (“the users’ data”). The user's
data is owned by the user and is protected under the applicable laws such as
copyrights and trademark rights, and the company is not granted any rights to the
user's data except for the limited rights necessary for the company to provide
the service. However, the company may relocate or delete posts without
providing a prior notice in line with management or policy needs.
② All ownerships, including intellectual property rights, of all of
the services provided by the company shall revert to the company, and the users
of the services are entitled to use them only within the scope of the services
provided by the company. That is, users are entitled to use the services
provided by the company within the scope of each service provided by the
company for a certain period of time, and cannot use them in a manner other than
the method specified by the company.
③ Any and all losses or problems caused by posts made by users are the
sole responsibility of the individual users, and the company is not liable for
any of them. If the company receives an objection, such as a claim for damages,
from another person on the grounds that a user’s data infringes upon the rights
of others, the user who has created the post must actively cooperate in
indemnifying the company, and if the company is not indemnified, the user must
be held liable for any problems arising therefrom.
④ Users must not use any copyrighted works or other information for
which the intellectual property rights have been reverted to the company or a
third party for commercial purposes, or allow any others to use them by copying,
transmitting, publishing, distributing, broadcasting or other methods without
securing prior consent from the company or third party.
⑤ No information or materials provided by users to the company shall
be deemed as confidential. It may be exposed to the services and related
promotions, etc., and may be partially modified, reproduced, or edited within
the scope necessary for such exposure. The users also agree that the company
may use any ideas, concepts, know-how or technology sent by the users, free of
charge, for any purposes. In such event, the company must comply with the
contents of the Copyright Act, and the user may request the deletion, exclusion
from search results, or privacy of the post at any time via the customer
center. This is valid while the company operates the services and continues to
apply even after the user withdraws. Personal information provided by users is
processed in accordance with the Personal Information Processing Policy. For
details, please refer to the “Personal Information Processing Policy.”
⑥ If a user’s data is faced with an objection raised by a third party due
to any issue of copyright, etc., and it corresponds to any reason for
prohibition under the relevant laws and regulations or if there should be any
equivalent cause or reason, the company may delete or refuse the registration
itself without providing a prior notice. Matters such as the discontinuation of
posting due to copyrights and rights infringement are subject to the Copyright
Act and related laws and regulations.
Article 17. Restrictions on the Use of the Service and
the Termination of the Contract
① A user may request withdrawal due to the user's circumstances. Upon
withdrawal, the user’s data will be deleted and the personal information may be
stored in accordance with the relevant laws and regulations.
If the user desires to
withdraw, he or she can apply to withdraw via the email below or the service
website (limited to cases where the company allows cancellation via the website
separately), and follow the procedure to be guided by the company afterwards.
Customer center: firstname.lastname@example.org
③ The company may limit the use of the service, terminate the use
agreement, or delete the user's data if the user violates his or her responsibility.
④ To prevent users' personal information from being used for any unreasonable
purposes and to facilitate the provision of services, the company classifies
accounts that have not logged in or accessed the service for more than one year
as inactive accounts, and may delete the user’s data.
⑤ The user may file an objection to any of the above measures
according to the procedure provided by the company.
⑥ When the user’s withdrawal is complete, user registration may not be
possible within a certain period of time after withdrawal.
Article 18. Obligations of the company
① The company will not commit any act against the laws and these Terms
and Conditions or against public order and morals, and endeavors to provide continuous
and stable services.
② The company develops a security system to protect its users'
personal information, and discloses and complies with its Personal Information
③ The company does not disclose or distribute users' personal
information to any third parties without their consent. However, exceptions
apply where there is a request from a relevant government agency in accordance
with the relevant laws and regulations, such as the laws related to
④ The company endeavors to protect users’ data provided by the users.
⑤ The company endeavors to process any opinions or complaints raised by
the users as promptly as possible if they are recognized as legitimate. When
such processing is delayed, the user may be notified of the reason and
processing schedule at the phone or email they entered.
Article 19. Protection and Use of the Personal
① The company endeavors to protect its users' personal information,
including the user registration information, in accordance with the relevant
laws and regulations.
the protection and use of the users' personal information, the related laws and
regulations and the company’s Personal Information Processing Policy apply.
However, the company's Personal Information Processing
Policy does not apply to linked sites other than the company's official
② The company does not take any responsibility for the exposure of any
information, including the user's account information, that occurs due to reasons
imputable to the user.
Article 20. Limited Warranty
① To the maximum extent permitted by law, the company provides the
service “as is” without any kind of express or implied warranty for a specific
purpose, and does not provide any guarantee for the specific purposes of the
users who use this service.
② This website or service may contain technical inaccuracies or
typographical errors, and we do not guarantee the accuracy of the information
posted, and are not liable for any damages resulting from its use.
③ This website may provide links or references to third party websites
and resources. This website makes no representations, warranties or other
promises in relation to third party websites or resources. When accessing
third-party websites, you must understand that they are not affiliated with the
company and that the company does not control any of such.
④ If any judicial decision-making authority finds that a particular
provision of these Terms and Conditions is unenforceable, and that the unenforceable
provision does not affect the rights of the company specified hereunder, the
validity of the remaining provisions of these Terms and Conditions shall remain
Article 21. Disclaimer
① The company is exempted from liability if it is unable to provide
services due to natural disasters or equivalent force majeure events.
② The company is not liable for any discontinuation of service or impediment
to its use due to any reasons imputable to the user, or termination of the
③ The company is exempted from liability for any damages caused by the
telecommunications service provider's discontinuation of telecommunications
service or failure to provide it normally, unless there is any intentional or
gross negligence by the company.
④ The service provided by the company may render various results
depending on the user's individual actions, and as such, the company does not
take responsibility for any problems arising from the user's choices.
⑤ The company is not liable for any problems caused by the user's
computer environment or network environment for which the company is not imputable.
⑥ The company shall not be held liable for any damages caused by the
user's incorrect entry of personal information and email address, or failure to
provide the same.
⑦ The company is not liable for any and all direct, indirect, and
consequential damages (data loss, revenue loss, business loss, business
interruption, or business opportunity) arising from the use of the website's
resources, software, and services, etc., to the maximum extent permitted by
Article 22. Responsibilities of the User
① The users must comply with the relevant laws and regulations and the
provisions of these Terms and Conditions, as well as the matters notified by
the company, etc., and must not engage in any acts that interfere with the
business of the company. Furthermore, they must not violate other public order
and morals, nor engage in any illegal or unreasonable acts or acts that violate
related laws and regulations.
② When applying for the user registration, users must provide all
information based on facts, and if any false information is registered, no
rights can be claimed.
③ Users must take the utmost care not to expose their accounts and
passwords. Users are solely liable for any damages and consequences caused by
any exposure of their accounts and passwords due to the users’ negligence.
④ Users must be at least 16 years old (or the age of consent in the
relevant country). If a user violates this requirement, the company may
terminate the Service Use Agreement, and will not be liable for any damages
⑤ Users must not infringe any other rights, such as the intellectual
property rights of the company, the intellectual property rights of third
parties, and portrait rights.
⑥ Users must not misuse any bugs in the service.
⑦ Users must not change the information posted on the service.
⑧ Users must not transmit, post, disseminate, or use data that includes
software viruses, other computer codes, files, and programs designed for the purpose
of interfering with or destroying the normal operation of information (computer
programs) or computer software, hardware, and telecommunications equipment, or data
whose transmission or posting is otherwise prohibited by relevant laws and
Article 23. Waiver of Rights, Severability Provisions and
① Failure by the company to enforce any provision specified herein does
not waive its right to enforce that provision at a later point in time. If any
provision is found to be unenforceable, the remainder of these Terms and
Conditions will remain in effect, and will be replaced by the enforceable terms
and conditions that best reflect the intent of the company.
② The user cannot transfer any user interest or right to these Terms
and Conditions, and any attempt to do so will be considered null and void.
③ The company may transfer the rights to all commercial interests
related to this service to any successor.
Article 24. Effectiveness, Application and Change of the
Terms and Conditions
① The company notifies the users of the contents of these Terms and
Conditions by posting them on the website operated by the company or by
providing a connection screen to ensure that the users can be knowledgeable
② The user who agrees to these Terms and Conditions and subscribes is
subject to the Terms and Conditions agreed upon from the point in time he or
she agreed to the Terms and Conditions, and if there is a change in the Terms
and Conditions, the changed Terms and Conditions will become effective from the
point in time the change takes effect. By agreeing to these Terms and
Conditions, you agree to regularly visit the website to check for changes to
the Terms and Conditions.
③ The company may change these Terms and Conditions if it deems such
change to be necessary. When the Terms and Conditions are changed, the company
determines the contents and effective date of the changed Terms and Conditions
and announces them online on the website 7 days prior to the effective date.
However, if the contents of the Terms and Conditions are changed in a manner
that is unfavorable to the users, the users will be notified by posting the
change online on the website 30 days before the effective date or by sending it
to the email registered by the users on signing up. The changed Terms and
Conditions will take effect from the date of announcement or notification.
④ The users are entitled to reject the changed Terms and Conditions. Users
who object to any changes in these Terms and Conditions may discontinue the use
of the service and withdraw from membership.
If a user
continues to use the service after the effective date of the changed Terms and
Conditions of Use, he or she will be deemed as having agreed to the changed
Terms and Conditions.
Article 25. Governing Law
① If there is a disagreement or dispute between the company and the
user in connection with the use of the service, an attempt should be made to resolve
it in an amicable manner by agreement.
② If the dispute of Paragraph 1 is not resolved amicably and a lawsuit
is filed, the court must be the competent court having jurisdiction in
accordance with the procedures provided under the relevant laws and
③ The laws of the Republic of Korea apply to any lawsuits filed by and
between the company and the users.
Article 26. Complete Agreement
① These Terms and Conditions of Use are established under a complete
agreement by and between the user and the company related to the purposes of
the Terms and Conditions of Use, and take precedence over all other agreements
made or Terms and Conditions of Use of the previous or same period
corresponding to the purposes of these Terms and Conditions of Use, and replace
them. These Terms and Conditions of Use do not confer any beneficiary rights on
any third parties whatsoever.
of Announcement: 11 13, 2023
of Effectiveness: 11 13, 2023